Service Management Specialist

vor 4 Wochen


Aachen, Nordrhein-Westfalen, Deutschland SIX Payment Services Vollzeit

Service Management Specialist

We are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. Our solutions power the growth of millions of businesses tomorrow.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We've established ourselves as a leading developer of creative software solutions for enabling the cashless society.

Day-to-Day Responsibilities

  • You work in a remote service management team to resolve fundamental problems related to our eHealth services.
  • You diagnose and fix issues implementing corrective actions within prescribed guidelines.
  • You involve colleagues in downstream support with more in-depth problems and create the corresponding tickets.
  • You build and modify knowledge documents related to performed work.

Requirements

We are looking for people who are able to independently process and solve minor inquiries and problems from our customers. You should be fluent in text and communication skills in the German language, as many of our customers communicate in German. You should also speak and understand English at a high technical level and be able to communicate within the international Worldline team.

Perks & Benefits

In addition to joining a global leader in payments, you can also expect an excellent range of benefits.

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go.



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