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Global Customer Service Management Assistant
vor 2 Monaten
Global Customer Service Management Assistant Opportunity
We are seeking a highly motivated and organized individual to support our Global Customer Service Management team at Festool Group. As a Global Customer Service Management Assistant, you will play a key role in the development and implementation of our strategic Customer Service Roadmap.
- Collaborate with the Global Customer Service Management team to enhance the Customer Service Roadmap
- Support the organization and execution of global Customer Service Management Meetings
- Develop training guides for international use
- Assist the project team in the global development of the CRM system
- Contribute to the global evolution and monthly analysis of the Sales Partner Portal
- Support the implementation of a chatbot-based knowledge management system
- Participate in the realization of autonomous service offerings
- Provide operational support in day-to-day activities
Requirements for Success
- Currently studying International Business, Economics, or a related field, or recently graduated in such a discipline
- Ideally have prior experience in international sales or project management and/or familiarity with CRM software
- Strong communication skills, team-oriented, and enthusiastic about working in an international environment
- Demonstrate high commitment, proactiveness, and the ability to work independently and responsibly
- Flexibility, excellent English skills, and a strong sense of quality consciousness complete your profile
About Festool Group
Festool Group is a leading manufacturer of high-quality power tools and accessories. We take pride in offering exceptional benefits to our employees, providing a supportive work environment, and fostering opportunities for professional growth. As a Global Customer Service Management Assistant, you will have the opportunity to work with a talented team of professionals and contribute to the success of our global customer service operations.
