Certification Analyst Europe

Vor 6 Tagen


Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit
About the Role

FLOCERT is seeking a highly skilled and experienced professional to join our team as a Certification Analyst Europe. As a key member of our team, you will be responsible for coordinating and administering the Fairtrade certification and audits of companies in assigned countries.

Key Responsibilities
  • Client Management
    • Act as account manager for assigned customers, providing exceptional customer service and ensuring timely communication.
    • Perform evaluations of audit reports against Fairtrade trade standards, identifying areas for improvement and providing recommendations.
    • Conduct Fairtrade audits of customers in assigned countries, ensuring compliance with Fairtrade standards.
    • Communicate actively with certified customers, providing guidance and support on trade certification-related questions.
    • Instruct customers on Fairtrade requirements, ensuring they understand the certification process.
  • New Client Acquisition
    • Manage the application process of new customers in the assigned region and languages, ensuring a smooth and efficient experience.
    • Communicate actively with applicants, providing information and support on trade certification-related questions.
    • Support the team in communicating with existing customers, performing administrative tasks related to new clients.
    • Contribute to quality improvement of the FLOCERT processes, especially the application process for Fairtrade certification.
    • Distribute new customers to analysts once permission to trade has been sent out.
  • Team Collaboration
    • Participate in projects as a team member, contributing to the development of new processes and procedures.
    • Assist in the selection, evaluation, and training of auditors, ensuring they meet the required standards.
    • Assist in constant improvement of certification processes, identifying areas for improvement and providing recommendations.
Requirements
  • University-level education (B.A. or equivalent) in a relevant subject (business, agronomy, economics, food science, etc.).
  • At least 2 years of related professional work experience in an office and customer-oriented environment.
  • Work experience of more than 1 year in certification and/or coordination in the following fields: Fairtrade certification, organic certification, social accountability certification/auditing, economic auditing, verification, relevant supply chains, sustainability, food processing, and/or any other relevant business.
  • Fluency in English and French language (verbal and written).
  • Strong dedication towards customer service.
  • Excellent communication skills and experience in dealing with different cultures.
  • Very good MS Office skills.
  • Flexible, pro-active, and hard-working work style.
  • Team player with excellent interpersonal and organizational skills.
  • Motivation for Fairtrade.
  • Additional fluent language skills (verbal and written) in German, Spanish, Italian, and/or Dutch would be an advantage.
  • Experience with customer relationship management tools is an asset.
  • Business experience in international trade would be supportive.
  • Work experience in food processing industry is considered advantageous.
  • Work experience with clients in the region and knowledge on the Fairtrade trade standard would be a nice-to-have.
What We Offer
  • International work environment.
  • Company culture of dialogue and respect.
  • Onboarding and welcome management.
  • Open-minded and value-driven colleagues living our mission.
  • Remote work & flexible working hours.
  • Opportunities to make a meaningful impact.
  • Learning and development opportunities.
  • Chance for motivated staff to grow.


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