Senior Account Management Professional
vor 2 Monaten
Wir suchen einen erfahrenen Account Manager, der sich auf die Beratung, Betreuung und Weiterentwicklung unserer namhaften Kunden spezialisiert hat.
Aufgaben- Sicherstellung eines reibungslosen und termingerechten Ablaufs der verantworteten Call Center/ Dialog Center Projekte
- Koordination interner und externer Prozesse sowie enge Zusammenarbeit mit verschiedenen internen Fachabteilungen, unseren Kunden und Partnern
- Regelmäßige Qualitätssicherung sowie Ableitung und Umsetzung entsprechender Maßnahmen
- Proaktive Weiterentwicklung und Optimierung der bestehenden Prozesse in Absprache mit dem Kunden und internen Fachabteilungen
- Konzeption und Erstellung von Projektauswertungen und Ableitung von Handlungsempfehlungen
- Entwicklung von Konzepten und Präsentationen
- Erstellung von Kalkulationen und Kostenvoranschlägen sowie Budgetverantwortung für die zugeordneten Kundenprojekte
- Führung und Entwicklung von Mitarbeiter*innen in deinem Account Management Team
- Entwicklung von Strategien in Hinblick auf die digitale Transformation
- Abgeschlossenes Studium oder abgeschlossene Berufsausbildung (Wirtschaftswissenschaften, kaufmännischer Bereich, Marketing) oder eine vergleichbare Aus- und Weiterbildung
- Mehrjährige Berufserfahrung im Account Management – vorzugsweise im Bereich Call Center/ Dialog Center
- Hands-on-Mentalität, souveränes Auftreten und starke Kommunikationsfähigkeit
- Ausgeprägte Kunden- und Serviceorientierung sowie ein hoher Qualitätsanspruch
- Hervorragende analytische Fähigkeiten und ein guter Blick für Optimierungspotenziale
- Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift
- Hohe IT-Affinität, sicherer Umgang mit MS-Office Anwendungen
- Erfahrung in der Mitarbeiterführung sind wünschenswert, aber kein Muss
Wir sind gkk dialog, ein Unternehmen, das sich auf die Beratung und Betreuung von Kunden spezialisiert hat. Wir bieten eine offene und tolerante Arbeitsumgebung, in der unsere Mitarbeiter*innen sich frei entfalten können.
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Senior Account Management Professional
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