Service Specialist

Vor 6 Tagen

Frankfurt am Main, Hessen, Deutschland Convergint Vollzeit
{"title": "Service Specialist", "description": "Service Specialist

Convergint is seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will be responsible for providing exceptional customer service and technical support for a wide range of installed systems.

Key Responsibilities:
  • Respond to customer service calls, scheduled maintenance calls, and emergency calls in a timely manner.
  • Diagnose, troubleshoot, and repair complex problems with systems.
  • Complete accurate and detailed service reports for customers and Convergint.
  • Act as a "best service provider" at all times, ensuring Convergint is the customer's first choice for service.
  • Execute all service calls in accordance with local regulations and company health and safety policies.
Requirements:
  • Exceptional customer focus and ability to work under pressure.
  • Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
  • Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
  • Self-starter with minimal supervision.
  • Strong verbal, written, and interpersonal communication skills.
  • Advanced organizational skills and ability to handle multiple service needs simultaneously.
What We Offer:
  • Competitive salary.
  • Fun & Laughter Day Off.
  • Corporate Social Responsibility Day.

Convergint fosters a supportive, accessible, and inclusive environment where individuals can realize their maximum potential. We offer a variety of programs and exceptional benefits to our colleagues.

", "lang_code": "en-US"}

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