Aktuelle Jobs im Zusammenhang mit Technical Network Specialist - Frankfurt am Main, Hessen - DE-CIX


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Technical Network Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland DE-CIX Vollzeit
About DE-CIX

DE-CIX is the world's leading Internet Exchange operator, shaping the guiding principles of the present and future Internet in various global bodies. Our interconnection services have contributed to creating new digital ecosystems worldwide and prepared people, businesses, and organizations for the coming decades of digital evolution.

Our Offer

We are looking for a committed person in Frankfurt am Main.

Job Description

  • Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
  • Processing of new customer connections and upgrades with a focus on troubleshooting
  • Supporting the Head of Global Customer Services

What We Offer

  • An appreciative corporate culture and trustful teamwork with like-minded specialists
  • Great working conditions (extensive personnel development measures, an occupational pension scheme, weekly language courses, a job ticket, health promotion, support on childcare, eldercare, hybrid working model)
  • Exciting and diverse challenges in an innovative and international environment with occasional global travel
  • A crisis-resistant permanent contract with the world's market leader in its sector
  • Great modern office space with good coffee and free beverages
  • Extremely friendly and supportive colleagues

This is Important to Us

  • IT studies with primary focus on networks or comparable work experience
  • 3+ years of experience in Customer Service / Support
  • Fundamental knowledge of the functions of the Internet (especially TCP/IP, BGP) as well as Linux skills
  • Excellent spoken and written German and English, ideally an additional foreign language, very good communication skills and a real team player
  • Experience in offering practical support and the willingness to undertake shift work and participate in a 24x7 on-call duty

Salary Information

The estimated salary for this position is around €60,000 - €80,000 per year, depending on qualifications and location.