Service Management Lead

vor 4 Wochen

Munich, Bayern, Deutschland State Street Vollzeit

Job Summary

At State Street, we are seeking a highly skilled Service Management Lead to oversee the compliance of internally and externally outsourced data management and governance activities with the Basel Committee on Banking Supervision (BCBS) Standard 239. This role will act as a liaison between our organization and the outsourced service provider to monitor, manage, and report on BCBS 239 compliance.

Key Responsibilities

  • Manage the relationship with the outsourced service provider responsible for data management, application management and governance activities related to BCBS 239 compliance.
  • Ensure that the outsourced service provider's practices align with BCBS 239 principles and guidelines.
  • Define and maintain Service Level Agreements (SLAs) with the service provider, including performance metrics and compliance expectations.
  • Implement monitoring mechanisms to track the service provider's adherence to BCBS 239 requirements and prepare regular reports for internal stakeholders.
  • Identify and address any issues or non-compliance matters promptly, working closely with the SSBI IT outsourcing office, SSBI outsourcing office and the service providers to implement corrective actions.
  • Facilitate effective communication between the SSBI IT outsourcing office, SSBI outsourcing office and the service providers, ensuring alignment on BCBS 239 compliance efforts.

Qualifications:

  • Bachelor's degree in a related field (e.g., Finance, Data Management, Risk Management).
  • Strong understanding of BCBS 239 principles and data governance best practices.
  • Proven track record in service management or vendor management in a financial institution.
  • Sound experience and knowledge of regulatory requirements and reporting frameworks relevant to outsourcing and service management.
  • Excellent communication, negotiation, analytical and problem-solving skills.
  • Attention to detail and the ability to work independently.

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