Customer Service Representative
vor 1 Monat
We are expanding our fleet and seeking a Customer Care Agent to strengthen our team. As a key point of contact for our customers, you will provide exceptional support and resolve issues efficiently.
Your Mission- You will be the first point of contact for our customers, providing timely and effective support.
- You will assist customers with ongoing rental, vehicle functions, and payment options.
- You will take inquiries by phone, chat, and email and resolve them promptly during your shifts.
- You will be efficient in finding solutions to provide the best possible outcome.
- You will filter important information and provide detailed reports/feedback to your colleagues and other teams.
- You will prioritize accuracy and quality in your work to provide high-quality service.
- You are a problem solver and enjoy assisting customers in need.
- You are communicative and have excellent interpersonal skills.
- You are familiar with customer support software and have working proficiency in German, Dutch, French, and English.
- You have a positive attitude and a desire to help our customers.
- You are empathetic and enjoy delivering a great customer experience.
- Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
- Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
- Retirement: Secure your financial future with our attractive pension plan.
- Mobility: Choose between monthly MILES credits or the Deutschlandticket.
- Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
- Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
- Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
- Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
- Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
- Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
- Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment.
At Miles Mobility, we believe in a world where mobility is shared, sustainable, and accessible to all. We create an alternative to private car ownership, reduce the number of vehicles on the roads, and have a positive impact on urban areas. We are active in Germany and Belgium with our car-sharing services.
We embrace diversity and equality by fostering an inclusive environment that does not discriminate based on gender identity, religion, skin color, origin, nationality, disability, age group, or any other factor. We believe that fair and respectful interactions with one another are intrinsic to our culture.
Don't have a MILES account yet? With the code: JOINUS15 you will now receive 15€ starting credit when you register for the first time. Enjoy the ride
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