IT Support Specialist
vor 4 Wochen
Tesisquare is a leading IT company in Europe, with a strong presence in Germany. We are currently seeking a highly skilled Service Desk Analyst to join our team in Chemnitz.
About the RoleWe are looking for a talented individual with 2-3 years of experience in support roles, preferably in software solutions for the digital supply chain. The ideal candidate will have strong analytical and quantitative skills, proficiency in Microsoft/Google Office suite, and experience with programming languages such as Java, C#, SQL, and.NET.
Key Responsibilities- Process 2nd and 3rd-level support tickets in a timely manner
- Address support tickets in accordance with the department's SLA in English
- Maintain up-to-date documentation of the internal knowledge base and end-user support guides
- Transition support for customers from the project phase to live support
As a Service Desk Analyst at Tesisquare, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the company's growth. Our international training program will help you improve your skills and advance your career.
We offer a competitive salary, a permanent contract, and a chance to work with a leading IT company in Europe. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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