Senior Director of Site Reliability Engineering

vor 3 Wochen


Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Job Title: Senior Director of Site Reliability Engineering

We are seeking a seasoned Senior Director to lead our global Site Reliability Engineering (SRE) department. As a key member of the Developer Platform tribe, you will play a crucial role in increasing the leverage of Delivery Hero's engineering organizations by reducing complexity and improving reliability across the group.

The SRE department aims to reduce the impact of incidents by reducing their occurrence and duration across all production systems. To achieve this, the team will work on operational tooling, mitigation, and postmortem processes for incident handling, as well as on preemptive measures like game days and stress tests to find problems and resolve them before reliability issues occur.

As the Senior Director of SRE, you will be expected to be an engaged thought leader in this field, a coach to your teams, and a partner for your peers and stakeholders.

Key Responsibilities:
  • Reporting to the leader of Developer Platform, based in Berlin (Germany), you will be responsible for innovating and building central services and products in the area of site reliability (SRE consulting, performance & resilience engineering, observability, incident management).
  • Leading the global SRE organization of 35 engineers spread across Berlin and Dubai.
  • Working closely with the Developer Productivity and Developer Infrastructure departments to integrate your tools and products into the overall developer experience.
  • Supporting over 4000 software engineers distributed in our tech hubs and regional entities across the globe representing market leading consumer brands. Your stakeholders are senior engineering leaders (CTOs, VPs, SVPs).
  • Your Northstar-KPI is order retention, with availability as a key driver, and you are responsible for setting up group-wide standards to measure those and other reliability-related metrics. Your success is measured by how much you improved those KPIs across the whole group.
  • You drive both quarterly and long-term objectives and key results with full responsibility for executing on OKRs and your roadmap.
Requirements:
  • Master in computer science or a similar technology-related field required and a strong engineering background.
  • Extensive experience running web-scale cloud-native services and acting as an incident commander for large-scale operational issues.
  • 10+ years of experience in the Site Reliability Engineering or DevOps fields.
  • 5+ years of leadership experience, leading multiple teams of teams, ideally within platform, infrastructure, or foundation departments and serving internal customers.
  • Excellent written and verbal communication skills.
  • Good influencer with strong stakeholder management skills, as you will need to convince senior engineering leaders to adopt your services.
  • Strong customer focus and a passion for high-performance software delivery.
  • You know how to lead, support and mentor engineering managers to be more effective leaders.


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