Quality Assurance Specialist

vor 4 Wochen

Eschborn, Hessen, Deutschland GLOVIS Europe GmbH Vollzeit
Your Mission

We are seeking a highly skilled Quality Assurance Specialist to join our team at GLOVIS Europe GmbH. As a key member of our Quality and Claims department, you will play a vital role in ensuring the highest standards of quality and service delivery.

Key Responsibilities
  • Establish Quality Procedures: Develop and implement quality procedures, standards, and specifications to meet customer requirements.
  • Review Customer Requirements: Analyze customer needs and establish processes to meet those requirements.
  • Standardize Manufacturing Processes: Standardize manufacturing or production processes, as well as quality processes, to ensure consistency and efficiency.
  • Manage Cases: Manage cases related to damages occurred during transportation/handling/movement of vehicles, including transport damages, road accidents, yard accidents, and environment accidents.
  • Analyze Cases: Analyze cases based on presented documents/facts to determine liable parties, damage amounts, and compensation.
  • Communicate with Stakeholders: Communicate with business partners, customers, and logistics service providers (LSPs) to resolve issues and improve service delivery.
  • Process Improvement: Analyze processes and suggest improvements to enhance quality and efficiency.
  • Financial Management: Create, check, and book incoming/outgoing invoices, as well as create reports, statistics, KPI files, and flow charts.
  • Evaluate Service Performance: Evaluate business partners' service performance based on KPIs.
Your Profile

To excel in this role, you should possess the following qualifications:

  • Relevant Education and Experience: Successful completion of vocational training or a degree in logistics or a similar field, with relevant experience in damage and quality management in the finished vehicle sector.
  • Commercial and Transport Law Knowledge: Working knowledge of commercial law, transport law, and transport regulations.
  • Language Skills: Proficiency in English, both written and spoken, with fluency in any Eastern European language a plus.
  • Software Skills: Advanced knowledge of MS Office software.
  • Soft Skills: Excellent negotiation and persuading skills, strong analytical thinking, and a general interest in international logistics services and the automotive industry.
Why GLOVIS Europe GmbH?

We offer a dynamic and challenging work environment, with opportunities for growth and development. Our benefits include:

  • Flexible Working Hours: Enjoy flexible working hours and a hybrid working model.
  • Generous Annual Leave: Receive a generous annual leave allowance of 30 days.
  • Convenient Location: Work in a convenient location accessible by car, train, or bicycle, with a subsidy for public transportation.
  • Wellness Programs: Enjoy complimentary fitness studio membership and daily breakfast and lunch provided in the office.
  • Language Courses: After the probationary period, receive a subsidy for language courses (German, English, or Korean).

We look forward to hearing from you.

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