Technical Support Specialist for Renewable Energy Systems

Vor 3 Tagen


Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit
Overview

The Technical Support Engineer will play a key role in ensuring the smooth operation of our renewable energy systems. This includes providing technical assistance to customers and installers, resolving issues, and developing documentation.

Job Description

We are seeking a highly skilled and experienced Technical Support Engineer to join our team at SAJ Digital Energy GmbH. The successful candidate will be responsible for:

  • Technical Problem-Solving: Provide expert technical support to customers and installers via phone and email, troubleshoot and resolve complex issues with our products.
  • CASE Management: Generate and manage cases through our CRM system to track and resolve customer enquiries efficiently.
  • Product Enquiries: Respond to technical product enquiries from customers and provide accurate information.
  • Interdepartmental Collaboration: Liaise with service, sales, and repair centre departments to ensure seamless case resolution.
  • Documentation Development: Develop, update, and manage technical documentation for the commissioning of our products.
  • Process Improvement: Contribute to the development and improvement of our technical support processes.
  • Event Support: Assist in Sales Exhibitions and Trade Fairs to showcase our products and services.
Requirements

To be successful in this role, you will need:

  • Qualifications: Relevant qualification in electronic engineering and renewable energy equivalent; direct solar and power generation industry experience is an advantage.
  • Technical Knowledge: Solid understanding of inverters and battery products, solutions-based mindset.
  • Customer Focus: Eagerness to support customers as required, strong work ethic.
  • Communication Skills: Experience in a role requiring interdepartmental communication and coordination is an advantage, ability to work autonomously and as part of a team.
  • Language Skills: Professional proficiency in German and English is mandatory.
What We Offer

As a Technical Support Engineer at SAJ Digital Energy GmbH, you can expect a competitive salary of approximately €55,000 per year, depending on your level of experience and qualifications.



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