Technical Support Specialist

vor 4 Wochen

Karlsruhe, Baden-Württemberg, Deutschland acre security Vollzeit

Are you passionate about shaping the future of security solutions? Do you thrive in an environment that values innovation and teamwork? If so, acre security is the place for you. We're not just creating security solutions; we're crafting peace of mind. Our mission is to provide top-notch security solutions globally.

Role Summary:

We're looking for an amazing Technical Support Engineer to join our dynamic GTS Support DE Team. In this role, you will:

  • Manage and prioritize client calls and emails using Helpdesk software.
  • Provide clear, step-by-step guidance for issue resolution and, when necessary, offer structured analysis steps to ensure thorough troubleshooting.
  • Perform technical training for our customers.

Key Responsibilities:

  • Contribute to in-depth troubleshooting of software and hardware issues, including reading and analyzing log files, to ensure high product performance and reliability.
  • Collaborate with the Support Desk Manager and relevant software and hardware stakeholders to resolve issues.
  • Work closely with cross-functional teams to investigate and address issues within cloud infrastructures, delivering high-quality solutions.
  • Maintain and update GTS online knowledge base articles.
  • Document and report software/hardware bugs, suggest enhancements, and provide customer feedback with clear, detailed descriptions.

Requirements:

  • Bachelor's degree in computer science or a related field, or equivalent experience.
  • Proven experience as a Technical Software Support Engineer with a strong focus on troubleshooting and resolution.
  • Excellent communication and reporting skills in both German and English; proficiency in French and/or Spanish is a plus.
  • Strong understanding of database structures and professional handling of them.
  • Expertise in setting up and delivering high-level technical training.
  • Familiarity with creating, updating, and maintaining technical documentation.
  • Solid project management experience.

What We Offer:

  • Break the mold – Contribute to ground-breaking solutions that redefine our industry.
  • Collaborate with the best – Work alongside a diverse and talented group of industry experts, engineers, and visionaries.
  • Make an impact – Help us create a safer world for everyone.
  • Grow and evolve – Access a range of learning opportunities.
  • Join a supportive community – Thrive in a supportive and inclusive culture that encourages collaboration, champions initiative, embraces new perspectives, and gives everyone a voice.
  • Get recognized for your work – We offer competitive compensation packages, performance-based incentives, and a range of benefits that reward you for your dedication.

We're acre security, and we're committed to providing top-notch security solutions globally. Join us in making the world a safer place, one innovation at a time.

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