Customer Support Specialist

Vor 4 Tagen


Chemnitz, Sachsen, Deutschland Endo Health GmbH Vollzeit
Über uns

Endo Health GmbH entwickelt digitale Lösungen, um das Leben von Frauen mit Endometriose zu verbessern.

Aufgaben

Wir suchen eine/n ambitionierte/n und vielseitig begabte/n Bewerber/in, der/die sich für unsere Mission begeistern kann.

  • Als erste Anlaufstelle für unsere Nutzerinnen und medizinisches Fachpersonal übernimmst du die Kommunikation sowohl telefonisch als auch schriftlich.
  • Du klärst technische und inhaltliche Fragestellungen geduldig und findest empathische sowie zielorientierte Lösungen.
  • Du gehst technischen Herausforderungen und Bugs sorgfältig nach und gibst nicht auf, bis du eine Lösung gefunden hast.
  • Du telefonierst gern und kannst dabei deine Zeit gut einschätzen.
  • Du nutzt ein modernes Support-IT-Tool, um unsere Nutzerinnen und das medizinische Fachpersonal bestmöglich zu unterstützen.
Qualifikation

Wir suchen nach jemandem, der:

  • freundlich, empathisch und über ausgezeichnete Kommunikationsfähigkeiten verfügt.
  • lösungsorientiert ist und gerne eigenverantwortlich und selbstständig arbeitet.
  • fließend Deutsch spricht und sich auch in Englisch gut verständigen kann.
  • technisches Verständnis mitbringt, insbesondere im Umgang mit Microsoft Office und Support-IT-Tools.
Benefits

Wir bieten:

  • die Chance, etwas Wichtiges für die Gesundheit und das Wohlbefinden von Millionen von Frauen zu tun.
  • flexiblen Arbeitsplatz im Remote-Modell, Teilzeit (Vollzeit ggf. möglich).
  • attraktive Vergütung inkl. Beteiligung am Unternehmenserfolg (VSOP Mitarbeiterbeteiligungsprogramm).

Unser Bewerbungsverfahren läuft in drei Stufen ab:

Stufe 1: Wir laden dich zur Stufe 2 ein, wenn dein positives und individuelles Bewerbungsschreiben uns gefällt.

Stufe 2: Du erhältst von uns eine Probeaufgabe, die aus einem schriftlichen und einem telefonischen Teil besteht.

Stufe 3: Deine Probeaufgaben haben uns überzeugt, und wir laden dich zu einem persönlichen (online) Gespräch ein.

Wenn du noch Fragen zur Bewerbung hast, dann melde dich gern bei uns.



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