Senior Sales Engineer, MSP and Channel Expert

vor 4 Wochen

Bremen, Bremen, Deutschland IGEL Technology Vollzeit
Job Summary

We are seeking a highly skilled Senior Sales Engineer to join our MSP and Channel Sales Engineering team at IGEL Technology. As a key member of our team, you will be responsible for engaging with our MSP, Channel, and Distribution partners, as well as internal teams across the EMEA region.

Key Responsibilities
  • Serve as the primary technical contact for our MSP, Channel, and Distribution partners.
  • Maintain clear and professional communication between our teams and partners.
  • Coordinate team efforts and distribute partner requirements to MSP Teams, Channel Sales Teams, Channel Marketing, Sales Teams, Product Management, and Development.
  • Build and sustain strong relationships with partners through virtual meetings and on-site visits.
  • Provide education, enablement, and expansion of technical expertise for MSPs and Channel partners through technical training and webinars (remote and on-site).
  • Analyze the needs of MSPs and Channel partners to develop tailored technical solutions.
  • Prepare, execute, and follow-up on technical product presentations and workshops independently.
  • Establish cloud environments for MSPs and Channel partners to train and test IGEL's software solutions.
  • Monitor and track the certification status of MSP & Channel partners in the IGEL Academy.
  • Coordinate PreSales resources in MSP & Channel partner projects as needed.
  • Promote IGEL training offerings, additional IGEL services, and IGEL Certifications.
  • Create and implement your own IGEL training concepts.
  • Demonstrate our technology at industry events, tradeshows, and partner events.
  • Utilize remote tools to demonstrate IGEL's solutions and assist customers in troubleshooting issues.
  • Resolve technical issues at the operating system level.
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL's helpdesk system.
  • Handle case escalations from partners to maintain momentum on sales opportunities.
  • Continue your education by attending training sessions and reviewing technical documentation.
  • Support IGEL Presales colleagues in their field activities, as needed.
Requirements
  • Proven experience in Sales Engineering with MSPs, Channel, and Distribution partners.
  • Highly skilled with extensive proficiency.
  • Professional experience in Sales Engineering and consulting.
  • Strong written and verbal communication skills, capable of effective interaction with engineers, sales teams, and management as well as excellent phone and email communication skills.
  • Team player with the ability to build good working relationships at all levels.
  • Flexibility, integrity, and strong problem-solving skills.
  • Ability to simplify and explain complex technical issues.
  • Effective listening skills and patience when dealing with customers, colleagues, and partners and strong note-taking skills.
  • Quick adaptability to new technologies.
  • Ability to multitask and work under pressure as well as positive work ethic.
  • Fluency in German and English; additional languages are a plus but not mandatory.
Technical Skills
  • Minimum of 6 years of Sales Engineering experience.
  • Preferred working knowledge of Linux Operating Systems.
  • In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite, and the IGEL Cloud Gateway, or other Thin Client/Endpoint operating systems is a plus.
  • Proficiency in Windows Operating Systems.
  • Experience with Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, and VMware Horizon environments.
  • Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
  • Understanding of solutions offered by IGEL's technology partners.

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