Senior Sales Engineer, MSP and Channel Expert

vor 4 Wochen

Bremen, Bremen, Deutschland IGEL Technology Vollzeit
About the Role

As a Senior Sales Engineer, MSP and Channel Expert at IGEL Technology, you will be responsible for engaging with our MSP, Channel, and Distribution partners, as well as internal teams across the EMEA region. You will be part of a seasoned and motivated MSP & Channel Sales Engineering team, committed to sharing their knowledge to help you grow and achieve your goals. Working closely with the MSP & Channel Sales teams, you will be instrumental in IGEL's MSP & Channel partner journey, executing Sales Engineering activities in various projects. A key component of this role involves training IGEL's business MSPs, partners and distributors, both on-site and remotely. Expect to travel 2-3 weeks per month, for 2-3 days each week. A strong desire to learn and a proactive, "can do, want to learn" attitude is essential.

Key Responsibilities
  • Serve as the primary technical contact for our Managed-Services-Provider (MSP), Channel, and Distribution partners
  • Maintain clear and professional communication between our teams and partners
  • Coordinate team efforts and distribute partner requirements to MSP Teams, Channel Sales Teams, Channel Marketing, Sales Teams, Product Management, and Development
  • Build and sustain strong relationships with partners through virtual meetings and on-site visits
  • Provide education, enablement, and expansion of technical expertise for MSPs and Channel partners through technical training and webinars (remote and on-site)
  • Analyze the needs of MSPs and Channel partners to develop tailored technical solutions
  • Prepare, execute, and follow-up on technical product presentations and workshops independently
  • Establish cloud environments for MSPs and Channel partners to train and test IGEL's software solutions
  • Monitor and track the certification status of MSP & Channel partners in the IGEL Academy
  • Coordinate PreSales resources in MSP & Channel partner projects as needed
  • Promote IGEL training offerings, additional IGEL services, and IGEL Certifications
  • Create and implement your own IGEL training concepts
  • Demonstrate our technology at industry events, tradeshows, and partner events
  • Utilize remote tools to demonstrate IGEL's solutions and assist customers in troubleshooting issues
  • Resolve technical issues at the operating system level
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL's helpdesk system
  • Handle case escalations from partners to maintain momentum on sales opportunities
  • Continue your education by attending training sessions and reviewing technical documentation
  • Support IGEL Presales colleagues in their field activities, as needed
  • Travel as required
Requirements
  • Proven experience in Sales Engineering with MSPs, Channel, and Distribution partners
  • Highly skilled with extensive proficiency
  • Professional experience in Sales Engineering and consulting
  • Strong written and verbal communication skills, capable of effective interaction with engineers, sales teams, and management as well as excellent phone and email communication skills
  • Team player with the ability to build good working relationships at all levels
  • Flexibility, integrity, and strong problem-solving skills
  • Ability to simplify and explain complex technical issues
  • Effective listening skills and patience when dealing with customers, colleagues, and partners and strong note-taking skills
  • Quick adaptability to new technologies
  • Ability to multitask and work under pressure as well as positive work ethic
  • Fluency in German and English; additional languages are a plus but not mandatory

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