IT Support Specialist

vor 3 Wochen

Köln, Nordrhein-Westfalen, Deutschland Aera Verlag GmbH Vollzeit
About the Role

We are seeking a highly motivated and experienced IT Support Technician to join our team at St. George's, The British International School. As an IT Support Technician, you will be responsible for providing technical support and assistance to our staff and students, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and assistance to staff and students, resolving IT-related issues and escalating complex problems to senior technicians.
  • Perform routine maintenance tasks, such as software updates and hardware checks, to ensure the smooth operation of our IT systems.
  • Collaborate with other teams to identify and implement process improvements, ensuring that our IT services are aligned with the school's strategic objectives.
  • Develop and maintain accurate documentation of IT procedures and policies, ensuring that all staff and students are aware of their responsibilities and expectations.
  • Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices.
Requirements
  • Basic IT qualification or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and students of all ages and backgrounds.
  • Proven experience in a similar role, with a strong understanding of IT systems and infrastructure.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Fluent spoken and written English, with the ability to communicate complex technical information to non-technical stakeholders.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and experienced IT professional looking for a new challenge, we would love to hear from you.

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