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  • Service Level Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland OSB AG Vollzeit

    Job DescriptionAt OSB AG, we are seeking a highly skilled Service Level Manager to join our SPO Technical Team in the domain of Service Provision, specifically in the area of Service Level Management.Key ResponsibilitiesSupport the Service Level Manager for any issues related to KPIs and for the overall achievement of tasks.Collect and produce KPI...

Service Level Engineer

vor 2 Monaten

Munich, Bayern, Deutschland OSB AG Vollzeit
{"title": "Service Level Engineer", "description": "Key Responsibilities

As a Service Level Engineer, you will be responsible for ensuring the delivery of high-quality services to our customers. Your key responsibilities will include:

  • Supporting the Service Level Manager in achieving service level agreements (SLAs) and key performance indicators (KPIs)
  • Collecting and analyzing data to produce KPI reports
  • Participating in Service Level Reviews and contributing to the development of corrective actions
  • Chairing KPI Review Boards and ensuring timely follow-up on actions
  • Reviewing KPI violations and recommending corrective actions
  • Analyzing changes to the KPI regime and validating new metrics
  • Performing financial simulations and KPI impact analyses
  • Providing suggestions for improving KPI definitions
Requirements

To be successful in this role, you will need:

  • A university degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics)
  • Relevant work experience, preferably in a similar role or in a space or defense program
  • Experience with Galileo-specific accreditation processes and methodologies
  • In-depth knowledge of service level management methodologies (KPI, metrics, liquidated damages)
  • In-depth knowledge of system and service monitoring methodologies
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our benefits include:

  • Permanent employment
  • Attractive salary
  • Mobile working in consultation
  • Individual trainings
  • Flexible working hours
  • Employee events
  • Wellpass
", "lang_code": "en-US"}