Aktuelle Jobs im Zusammenhang mit Solutions Architect Customer Service Solutions Expert - Hamburg, Hamburg - NTT
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Hamburg, Hamburg, Deutschland NTT VollzeitAbout the RoleAs a Solutions Architect Customer Service Solutions, you will play a key role in shaping the technical direction of our customer service solutions. You will work closely with our CX DreamTeam to design and implement complex solutions that address client needs, primarily within the Genesys Cloud CX ecosystem.Key ResponsibilitiesDevelop solution...
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vor 4 Wochen
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Cloud Solution Architect
vor 3 Wochen
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Cloud Solution Architect
vor 3 Wochen
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Solution Architect
vor 2 Monaten
Hamburg, Hamburg, Deutschland ABOUT YOU VollzeitAbout the RoleWe are seeking a skilled and passionate Solution Architect to join our Strategy Projects Tech Team at ABOUT YOU.As a key member of our team, you will be responsible for designing and implementing cross-system architecture solutions that enable our commerce business to operate efficiently and smoothly across our full system landscape.Key...
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Solution Architect
vor 2 Monaten
Hamburg, Hamburg, Deutschland ABOUT YOU VollzeitAbout the RoleWe are seeking a skilled and passionate Solution Architect to join our Strategy Projects Tech Team at ABOUT YOU.As a key member of our team, you will be responsible for designing and implementing cross-system architecture solutions that enable our commerce business to operate efficiently and smoothly across our full system landscape.Key...
Solutions Architect Customer Service Solutions Expert
vor 2 Monaten
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Our Mission
We are committed to helping clients innovate, optimize and transform for long-term success. Our mission is to provide innovative and effective solutions that meet the evolving needs of our clients. We strive to be a trusted partner and a leader in the industry, known for our expertise, our commitment to quality and our dedication to our clients.
Our Values
We value diversity, inclusion, and collaboration. We believe that our diverse perspectives and experiences are essential to our success and that our collaborative approach enables us to deliver innovative and effective solutions. We are committed to creating a workplace culture that is inclusive, respectful and supportive of all employees.
Job Summary
We are seeking a seasoned Solutions Architect to join our team. The successful candidate will have a strong background in technical, IT or operations within a large-scale technology services environment. The candidate will be responsible for developing solution architectures, evaluating architectures, creating solution specifications and supporting project execution. The candidate will also be responsible for managing client requirements, tracking technology trends and communicating knowledge.
Key Responsibilities
- Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas.
- Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs.
- Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products.
- Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects.
- Manages client requirements: Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems.
- Tracks technology trends: Monitors the external environment to stay informed about emerging technologies.
- Communicates knowledge: Creates reports and technology roadmaps, sharing knowledge and insights with others.
- Designs solution components: Designs components using appropriate modeling techniques, following agreed-upon architectures, design standards, patterns, and methodologies.
- Considers stakeholder needs: Creates multiple design views to address the concerns of different stakeholders and handle both functional and non-functional requirements, including proof-of-concept (POC) development.
- Maintains design quality: Reviews, verifies, and improves own designs to ensure they meet specifications.
- Contributes to service development: Provides knowledge and contributes to the development of new go-to-market services relevant to specific industries (verticals).
- Operates across domains: Works across both technical and business domains within the enterprise architecture and value chain to develop holistic and integrated solutions.
Requirements
- Solid understanding of multi-vendor service integrations, cross-functional software, operating systems (OSes), and infrastructure designs.
- Excellent communication skills, both verbal and written.
- Knowledge of how specific infrastructures and application software are deployed according to relevant methodologies and frameworks.
- Ability to develop and leverage knowledge of reference architectures.
- Ability to stay up-to-date on trends and developments in technology domains.
- Academic Qualifications and Certifications:
- Qualification in Information Technology or Information Systems.
- Certification and working knowledge of Enterprise Architecture methodologies (e.g., TOGAF, Zachman, SOA, ITIL, COBIT).
- SAFe Scaled Agile certification (advantageous).
Preferred Qualifications
- Seasoned experience in technical, IT, or operations within a large-scale (preferably multinational) technology services environment, particularly in software development, application support, and infrastructure support.
- Project or program management experience (preferred but not essential). Strong client engagement and consulting experience, with expertise in client needs assessment and change management.
- Experience integrating solutions with the business domain, enterprise concerns, industry standards, established patterns, and best practices. Experience working in an agile development environment.
