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Account Manager

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland Booking Vollzeit

About Booking

At Booking, we strive to empower everyone to experience the world. Through our products, partners, and people, we bring it all together, in one place. Our mission is to provide a seamless travel experience for our customers, and we're looking for a talented individual to join our Partner Services team in the Düsseldorf office.

Role Description

The Account Executive manages a portfolio of partners, providing them with commercial advice to increase their performance growth and business success. This role is responsible for driving basic commercial advice to partners in their portfolio, evaluating performance characteristics, and prioritizing and managing the performance of a portfolio of accounts to an expected business value.

Key Responsibilities and Duties

  • Proactively communicate with partners in your local market by telephone and internal messaging to assist with the development of Booking's business.
  • Responsible for a portfolio of partners, the first point of contact, answering questions, and following up when needed.
  • Responsible for maintaining a stable relationship with accommodation partners, ensuring they offer our customers the best availability and competitive pricing.
  • Be knowledgeable on Booking's products, explaining their benefits and usage to partners.
  • Identify opportunities for partners that will help improve Booking's business, using internal segmentation to prioritize.
  • Identify new potential partner leads and pass them on for further follow-up.
  • Responsible for taking customer service escalations related to their managed portfolio and solving them in the most efficient manner for the business, partner, and customer.
  • Support the organization of events, such as workshops and webinars, for partners, and attend and participate in partner events for their managed portfolio.

Role Qualifications and Requirements

  • Solution-oriented and results-driven.
  • Strong work ethic, self-directed, and resourceful.
  • Proactive, flexible, and capable of working independently as well as in a team.
  • Ability to prioritize own workload and efficiently manage time.
  • Strong and engaging communication skills.
  • Ability to influence partners over the phone to implement suggestions.
  • Eye for accuracy and ability to be analytical.
  • Language: English and German written and verbal (proficient level).

Benefits & Perks

  • Annual paid time off and generous paid leave scheme, including parental, grandparent, bereavement, and care leave.
  • Hybrid working, including flexible working arrangements, working from home furniture, and ergonomic support, and up to 20 days per year working from abroad (home country).
  • Discounts & Wallet credits to spend on Booking's products, upgrade to Genius Level 3, and friends & family discount vouchers.
  • Free access to online learning platforms, development, and mentorship programs.
  • Global Employee Assistance Program, free Headspace membership.

Diversity, Equity, and Inclusion at Booking

Booking is committed to diversity, equity, and inclusion, with a culture that values and celebrates individual differences. Our team represents over 140 nationalities, and we strive to create a workplace that is inclusive and welcoming for everyone.

Career Development Opportunities

  • Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities.
  • Unlimited access to online learning platforms, such as Udemy, Coursera, LinkedIn learning, and O'Reilly.

Application Process

  • Please apply with a CV/cover letter in English.
  • The recruitment process will entail a phone discussion with the recruiter, a competency business interview, and a Business Case interview (three stages).