Customer Service Representative
Vor 6 Tagen
About the Role:
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative at Motor-Nützel. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Act as the primary point of contact for customers, responding to their inquiries and concerns in a timely and professional manner.
- Take ownership of customer requests and escalate issues to the relevant team members as needed.
- Coordinate and schedule appointments and services for customers.
- Prepare and process work orders and invoices in the service department.
- Organize and manage the logistics of vehicle pickup and delivery, as well as spare and rental vehicle allocation.
- Collaborate with service advisors and team leaders to resolve customer complaints and issues.
- Support marketing initiatives, including mailings and customer contact events, and work closely with the sales team.
- Process and manage the open list of tasks.
Requirements:
- Completion of a commercial education, preferably in the automotive industry.
- Proficiency in using common computer systems.
- Strong customer focus and service-oriented mindset, as well as excellent organizational skills.
What We Offer:
- Opportunities for professional development, including training through our Motor-Nützel Academy.
- Prizes and additional remuneration.
- Bonus programs from manufacturers in sales and service.
- A company car for sales staff.
- Company-sponsored pension plan.
- Employee benefits in sales and service.
- Jubilee awards and employee events.
- Bike leasing and corporate benefits shopping platform.
- Performance-based compensation models.
- Modern workstations.
About Us:
We offer a diverse and challenging role in a friendly team and a modern work environment with a competitive salary. We place a strong emphasis on structured onboarding and ongoing employee development.
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