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German Customer Service Representative for Singapore Airlines

vor 2 Monaten


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled and fluent German-speaking customer service representative to join our team at Teleperformance Greece. As a Flight Ambassador for Singapore Airlines, you will be responsible for providing exceptional customer service to passengers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries via multiple communication channels
  • Enter customer information into our system to issue tickets or update records
  • Explain rules and procedures to passengers prior to boarding flights
  • Process refunds for lost or damaged tickets or reservation errors
  • Explain applicable fees and taxes for each ticket
Requirements
  • High level of fluency in German
  • Good communication skills in English
  • Customer service experience preferred
  • Strong verbal and written communication skills utilizing active listening
  • Experience working in hospitality/travel/airline industry is a plus
  • The ability to learn and adapt to new software technologies
What We Offer
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
About Teleperformance Greece

Teleperformance Greece is a leading provider of customer experience solutions, offering a range of services including customer service, technical support, and sales. We take pride in our commitment to our values: equality, conscious inclusivity, and human-centric progress. Our team is made up of individuals from diverse backgrounds and nationalities, and we strive to create a work environment that is inclusive and supportive.