Spa Receptionist

We are seeking a highly motivated and customer-focused Spa Receptionist to join our team at MyWellness GmbH. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

• Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
• Manage the reception area, including handling cash and credit transactions, processing bookings and cancellations, and maintaining accurate records.
• Collaborate with our spa team to ensure seamless communication and delivery of services, including treatments, amenities, and promotions.
• Contribute to the development and implementation of initiatives to enhance the guest experience, improve customer satisfaction, and drive business growth.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
• Proven experience in a customer-facing role, preferably in the hospitality or wellness industry.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

• A competitive salary and benefits package, including opportunities for career development and advancement.
• A dynamic and supportive work environment, with a focus on teamwork, innovation, and continuous improvement.
• The chance to work with a leading wellness brand, contributing to the delivery of exceptional guest experiences and driving business success.