Account and Billing Support Specialist for German Speakers

vor 1 Monat

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Job

We are seeking a highly skilled and motivated German-speaking customer support specialist to join our team at Teleperformance Greece. As a key member of our team, you will be responsible for providing exceptional support to our customers from Germany, Austria, and Switzerland, handling account and billing-related issues, and ensuring high customer satisfaction.

Key Responsibilities
  • Communicate with customers from Germany, Austria, and Switzerland to resolve account and billing issues
  • Handle billing-related queries and resolve issues in a timely and professional manner
  • Manage and secure customers' accounts, ensuring data integrity and confidentiality
  • Escalate unresolved cases to 2nd level support Interaction Experts
  • Maintain high customer satisfaction ratings through effective communication and issue resolution
Requirements
  • Excellent verbal and writing skills in German
  • Advanced English knowledge
  • Prior customer support experience
  • Familiarity with the world of technology
What We Offer
  • Competitive monthly salary and benefits package
  • Complete support for relocation to Greece, including flight tickets, accommodation, and apartment finding
  • Referral Program: Bring a Friend and receive up to €3,500
  • Healthcare benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • State-of-the-art premises with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity and equal opportunities

Join our team and take advantage of this exciting opportunity to advance your career and work for a multinational company. As a member of our team, you will have the chance to develop strong experience and skills, while representing one of the biggest brands worldwide. Don't miss out on this opportunity to grow and succeed with us

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