Enterprise Innovation Leader
vor 2 Wochen
PTC is a leading software company that brings the physical and digital worlds together, enabling businesses to improve operations, create better products, and empower their teams.
Job DescriptionWe are seeking an experienced Solution Architect to join our ALM team. The ideal candidate will have a strong background in agile Application Lifecycle Management (ALM) solutions and a proven track record of driving implementation excellence.
Key Responsibilities- Drive Implementation Services Attachment by supporting Pre-sales opportunities to grow ARR and enhance customer satisfaction through implementation excellence.
- Provide technical advisory services and mentorship for PTC partners.
- Support Field Readiness and Continuous Improvement by assisting PTC's Internal segment processes, the Partner Hub, and soliciting feedback from the field for segment considerations.
- Develop and scale implementation subject matter expertise to build offerings with Service Offer Management (SOM).
- Develop documentation to support partners as they implement PTC ALM solutions.
- Cross-functional Collaboration: Provide segment-specific subject matter expertise in cross-functional initiatives.
- Community Practice Evangelism: Share segment/industry-specific expertise throughout the technical community of practice, DTAS, and Service partners.
- Customer Escalation Support: Act as an advisor on escalated accounts.
- Develop and present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects, and partners.
- Organize and support technical workshops based on customers' and partners' business needs.
- Consult on potential solutions and/or alternatives to key customer and partner challenges as a solution finder.
- Act as a technical project manager for customer projects, working with partners, solution centers, and R&D.
- Analyze customers' processes and PTC solution value to support the use of core product in line with best practice guidance.
- Create technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products in a scalable and efficient way.
- Investigate and resolve technical issues, working closely with the customer and our engineering teams to find effective solutions.
- Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.
$120,000 - $160,000 per year, depending on location and experience.
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