IT-System Specialist
Vor 5 Tagen
Telution is a software development company that specializes in creating innovative solutions for business process digitization. We help our clients optimize their resources, reduce costs, and increase revenue through our cutting-edge software and web applications.
Job SummaryWe are seeking a highly skilled IT-System Specialist to join our dynamic team. As a key member of our sales and support team, you will be responsible for managing our existing customer base, providing technical solutions, and ensuring exceptional customer service.
Key Responsibilities- Act as the primary point of contact for customer inquiries and provide timely and effective solutions.
- Manage our customer relationships through regular communication and ensure customer satisfaction.
- Collaborate with our development team to design, plan, and deliver technical solutions that meet customer needs.
- Independently handle minor but critical customer requests and support issues.
- Investigate and resolve technical issues related to our software.
- Prioritize, classify, and document technical issues in our ticketing system.
- A degree in a related field, preferably in IT or a related field.
- Excellent written and verbal communication skills in German and good English language skills.
- Ability to communicate effectively with customers, partners, and colleagues throughout the project lifecycle.
- Technical aptitude and strong analytical and conceptual skills.
- Ability to work in a team environment, be flexible, and open to new challenges.
- Willingness to take ownership and demonstrate initiative.
- A growing company with exciting projects and opportunities to bring your ideas to the table.
- Flat hierarchies and fast decision-making processes.
- A modern work environment and a relaxed atmosphere.
- Home office options.
- An unlimited employment contract.
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