IT Service Management Expert

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland Exyte Central Europe GmbH Vollzeit
Expert IT Service Management

We are seeking a highly skilled IT Service Management Expert to join our team at Exyte Central Europe GmbH. As a key member of our organization, you will be responsible for delivering exceptional IT service management solutions that meet the evolving needs of our business.

About the Role

The ideal candidate will have a strong background in IT service management, with a focus on cloud and data center services. You will be responsible for owning, implementing, and managing solutions that continuously improve, optimize, automate, secure, and govern the cloud and data center domain.

Key Responsibilities
  • Represent the technical delivery of Cloud & Data Center services across the organization
  • Ensure that each service is delivered according to the service attributes such as performance, availability, security, etc.
  • Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance
  • Drive initiatives to automate repetitive tasks and streamline cloud and on-prem datacenter operations
  • Manage the risk of operating the service Cloud & remaining on-prem Data Centers
  • Manage the cloud infrastructure provisioning, configuration, and performance or cost optimization efforts
  • Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement
  • Implement performance-tuning strategies to enhance the efficiency and responsiveness of cloud-based and on-prem systems
  • Manage vendor relations and delivery / lifecycle of services for strategic business development
Requirements
  • Bachelor's or Master's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience
  • Proven experience with service management of Cloud & Data Center services, Cloud Services (IaaS, PaaS, SaaS), Microsoft Azure, data center management and Windows Server operations
  • Good knowledge of standard IT Operations frameworks (e.g., ITIL certification required)
  • Experience in IT financial management and service management in retained organizations
  • Experience in managing complex IT services in heterogeneous, large, and distributed environments (10,000+ users)
  • Proven track record of managing enterprise grade cloud landing zones, preferably Microsoft Azure
  • Very good experience in management external, Asian culture based service providers. Ability to manage 360-degree IT services
  • Excellent communication and interpersonal skills as well as vendor management skills
  • Fluent in English and German both written and oral
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional IT service management solutions, and we are looking for like-minded individuals to join us.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced IT Service Management Expert looking for a new challenge, we encourage you to apply.

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