IT Senior/Principal Solution Architect

vor 4 Wochen

Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

We're shaping the future of IT operations

At SAP, we're committed to creating a workplace that values innovation, collaboration, and growth. As an IT Senior/Principal Solution Architect, you'll play a key role in defining solution architecture and ensuring the implementation of our ITOM Event Management solutions on our harmonized ServiceNow landscape.

Your responsibilities

  • Lead solution architecture for ITOM Event Management
  • Work closely with sprint teams to ensure architectural design is transferred in working products
  • Responsible for architectural design, development, and refactoring across multiple agile teams
  • Be proficient with ITOM/ITSM business processes and transfer business demands to reliable and simple solutions
  • Drive continuous improvements with focus on quality, stability, usability, and maintainability
  • Applying DevOps mindset to take operational responsibility for your solutions
  • Establish a trusted partnership with our internal business and technical counterparts and enable 'ONE TEAM' spirit from delivery to operation
  • Act as thought leader for other team members

Your qualifications

  • Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics, or related fields
  • 6+ years of professional working experience in architecture or development (with focus on ServiceNow ITOM)
  • Experience in ServiceNow Event Management like integrating various monitoring systems and correlation rules
  • Deep IT/Cloud DevOps knowledge and ability to designing large-scale IT systems
  • Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)
  • Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated, and self-managed
  • Excellent interpersonal, presentation, communication, and negotiation skills and be an interface to different stakeholders talking 'different languages'
  • Strategic thinking, strong problem-solving, and analytical skills

About our team

We're responsible for harmonizing and optimizing SAP's support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective, and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations Management (SecOps). By creating this solution, we support all SAP lines of business and cross teams.

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