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Logistics Product Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Job Overview

We are seeking a skilled Logistics Product Support Specialist to join our Global Logistics Team in Berlin.

The successful candidate will be responsible for investigating and resolving bug reports, queries, and feature requests, as well as collaborating with Engineers and Product Managers to improve our logistics products.

Key Responsibilities:

  • Investigate and triage bug reports, queries, and feature requests to ensure timely resolution.
  • Work cross-functionally with Engineers and Product Managers to identify areas for improvement and implement changes.
  • Develop and implement strategies to enhance user experience with Product Support.
  • Provide data-driven insights and feedback to inform internal customer experiences.
  • Contribute to the development of internal processes and procedures to improve team efficiency.

Requirements:

  • Familiarity with agile software development and related tools.
  • Strong team player with excellent communication skills.
  • Hands-on attitude with ability to adapt to changing priorities.
  • Proactive mentality with a curious mindset and desire to make an impact.
  • Ability to think like a Product user and prioritize user needs.
  • Excellent English skills in written and verbal communication.
  • Strong problem-solving skills with ability to perform basic debugging.

Nice to Have:

  • Bachelor's degree or background in QA, development, product support, or product management.
  • Previous education in software engineering.
  • Ability to work with databases and monitoring tools to create meaningful insights.