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Operations Manager
vor 4 Wochen
At HealthCaters UG (haftungsbeschränkt), we're revolutionizing preventive health care for businesses. As our new Operations Manager, you'll play a crucial role in ensuring the success of our operations and customer success functions.
Key Responsibilities- Support our leadership team in developing and implementing operations strategies
- Ensure seamless and efficient B2B customer onboarding processes
- Design and implement scalable operations processes
- Manage and supply the necessary resources, including hardware, materials, and human resources, to operate our B2B client locations
- Launch new B2B clients in Germany and abroad
- Coordinate resources to onboard clients continuously and sustainably, without delays
- Ensure timely adherence to onboarding schedules for each new customer
- Be the primary point of contact for our B2B customers, establishing effective communication and feedback channels
- Conduct customer interviews as needed
We're looking for a highly skilled and experienced operations professional with a proven track record in fast-growing startups or small companies. You should be an expert in project management, able to coordinate multiple work streams with ease. Proficiency in Excel and Google Sheets is a must. Additionally, you should be creative, problem-solving, and comfortable working in dynamic environments with a high degree of autonomy.
- You have hands-on operations experience in a fast-growing startup or small company
- You're an expert in project management and coordinating multiple work streams
- You're proficient in Excel and Google Sheets
- You're creative and problem-solving by nature
- You're comfortable working in dynamic environments with a high degree of autonomy
- You're excellent at communicating deadlines and ensuring team members are on track
- You have a passion for working with people and are comfortable being the primary point of contact
- You're a risk-taker and entrepreneur at heart, willing to experiment and deliver results in uncertain environments
- You're willing to travel frequently, including short-notice business trips, and possess a European driving license
- You're fluent in German and English
- You're willing to relocate to Berlin, our headquarters
We offer a competitive salary and a VSOP package that makes a difference. You'll also enjoy team building events and fun trips twice a year, as well as a recurring educational budget of €1000 per year. Additionally, you'll have access to urban sports, public transport or bike reimbursement, coworking space, and unlimited health screenings.
Please note that this role is not suitable for those who prefer a steady working routine, are easily stressed by changing circumstances, or require a flexible private schedule. You should be comfortable speaking and writing in German with B2B customers without supervision and be willing to travel spontaneously.
