ERP Operations Manager

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Signode Vollzeit

**Job Summary:**

We are seeking an experienced ERP Operations Manager to oversee the daily operations of our ERP systems at Signode. This pivotal role ensures 99.99% uptime and manages both cloud and on-premise environments.

Key Responsibilities:

  • ERP Operations Management: Design, implement, and maintain global ERP operations processes, ensuring 99.99% uptime and managing both cloud and on-premise environments.
  • Deployment and Release Management: Oversee timely and issue-free ERP deployments, create and communicate precise deployment plans, and act as DevOps admin for project structure, process, and reporting.
  • ITSM and Change Management: Lead ITSM processes related to change management, audit controls, and release management, ensuring compliance and operational excellence.
  • Team Leadership: Manage a global team of engineers, support, and security admins, providing robust ERP platform support and fostering a collaborative environment.
  • Cross-functional Collaboration: Work with cross-functional teams, including Cloud services and Security, to deliver required solutions and support ERP users in a 24x7 environment.
  • Support and Monitoring: Provide SLAs for ERP support tickets, manage Ops Support teams, implement 24x7 monitoring solutions, and ensure critical systems are patched and up-to-date.
  • KPI and Reporting: Generate monthly KPI and reports for C-level reporting, and implement best practices for IT operations across Signode IT applications.
  • User and IT Support: Provide user and IT support in a 24x7 environment, including weekends, ensuring high customer satisfaction and operational efficiency.
  • Educational Background & Experience: Bachelor's or Master's Degree in Information Systems, IT, Computer Science, Engineering, or equivalent experience, with 6-9 years in an operations manager role within a 24x7 team.
  • Technical Proficiency: Extensive experience managing ERP systems (Microsoft Dynamics AX2012 and D365 F&O), DevOps/JIRA, ITSM tools (Freshworks or ServiceNow), Azure, ERP security roles, and monitoring tools like ManageEngine.
  • Operational Excellence: Proven history of designing, implementing, and managing processes end-to-end, with a strong focus on operational KPIs using PowerBI/Excel or other BI tools.
  • Leadership & Team Management: Strong leadership skills with experience leading global teams in a matrix environment, fostering collaboration, and influencing decision-making processes.
  • Communication & Interpersonal Skills: Excellent written and verbal communication skills, strong customer service orientation, and the ability to build strong relationships with business and IT leaders, project team members, and users.
  • Adaptability & Multi-tasking: Highly motivated, self-directed, results-oriented, with excellent multi-tasking skills and the capability to adapt to rapidly changing environments, including flexibility to work in a global 24x7 environment.

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