Guest Services Coordinator

vor 2 Monaten

Recklinghausen, Nordrhein-Westfalen, Deutschland tristar GmbH Vollzeit

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Agent to join our team at tristar GmbH. As a Front Office Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable.
  • Process guest arrivals and departures, handling check-in and check-out procedures efficiently.
  • Manage reservations, responding to guest inquiries and requests in a timely manner.
  • Oversee front office operations, including cash handling and debtor control.
  • Perform administrative tasks, such as data entry and report preparation, with accuracy and attention to detail.
  • Contribute to a positive and efficient work environment, collaborating with colleagues to achieve team goals.
  • Communicate effectively with guests, colleagues, and management, ensuring seamless communication throughout the hotel.

Requirements:

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional guest service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic computer skills, including proficiency in hotel management systems.
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Strong organizational and time management skills, with attention to detail and accuracy.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including regular pay increases and generous time off.
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role.
  • A fun and inclusive company culture, with regular team-building activities and social events.
  • Access to exclusive employee discounts and perks, including hotel stays and travel opportunities.

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