Customer Service Representative

vor 4 Wochen

Plattling, Bayern, Deutschland CSA Group Vollzeit
Job Title: Customer Care Specialist

CSA Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our existing customers in the testing, inspection, and certification area.

Key Responsibilities:
  • Support the sales process and customer service for national and international existing customers
  • Process customer inquiries, prepare proposals, and track open quotations until receipt of order
  • Record and maintain accurate and complete customer master data in the CRM system
  • Assist in achieving company goals and increasing revenues
  • Market CSA's portfolio of services to existing customers in collaboration with the marketing team
  • Occasional client/trade show visits and involvement in client events
Requirements:
  • Completed commercial or technical vocational training, technical business management, or completed studies in the field of marketing/sales or comparable
  • 1-5 years of relevant work experience desirable
  • Knowledge of Salesforce and Workday is an advantage
  • Knowledge of the testing and certification industry is an advantage
  • Very good knowledge of German and English (written and spoken)
  • Very good customer service skills, high service orientation, and communication skills
  • Detail orientation and ability to handle multiple tasks/projects simultaneously
  • Independent and result-oriented way of working
What We Offer:
  • An interesting and varied job in the sales area to support the continuous growth of CSA Group
  • Function as internal sales and customer contact for all commercial-related topics
  • Possibility of mobile working and flexible working hours
  • Fitness & Health Program for a relaxed balance to the daily work routine
  • Company pension plan
  • Permanent direct employment and a future-proof job

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