Customer Service Representative

vor 4 Wochen

Plattling, Bayern, Deutschland CSA Group Vollzeit
{"title": "Customer Care Specialist", "description": "Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at CSA Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our national and international clients in the testing, inspection, and certification area.

Key Responsibilities
  • Support the sales process and customer service for existing customers
  • Process customer inquiries, prepare proposals, and track open quotations
  • Record and maintain accurate customer master data in our CRM system
  • Assist in achieving company goals and increasing revenues
  • Market CSA's portfolio of services to existing customers in collaboration with the marketing team
  • Occasional client/trade show visits and involvement in client events
Requirements
  • Completed commercial or technical vocational training, technical business management, or completed studies in marketing/sales or comparable
  • 1-5 years of relevant work experience desirable
  • Knowledge of Salesforce and Workday is an advantage
  • Knowledge of the testing and certification industry is an advantage
  • Very good knowledge of German and English (written and spoken)
  • Excellent customer service skills, high service orientation, and communication skills
  • Detail orientation and ability to handle multiple tasks/projects simultaneously
  • Independent and result-oriented way of working
What We Offer
  • An interesting and varied job in the sales area to support the continuous growth of CSA Group
  • Function as internal sales and customer contact for all commercial-related topics
  • Possibility of mobile working and flexible working hours
  • Fitness & Health Program for a relaxed balance to the daily work routine
  • Company pension plan
  • Permanent direct employment and a future-proof job
", "lang_code": "en"}

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