Burberry Client Liaison
Vor 5 Tagen
The Client Advisor plays a pivotal role in building strong relationships with Burberry's clients, delivering exceptional personalized experiences that drive commercial success.
Reporting to the store management, the Client Advisor will inspire clients by showcasing their passion for the brand, fashion, and luxury products.
As a client engagement expert, the Client Advisor demonstrates a high level of knowledge in styling and selling, providing a luxury service that meets and exceeds client expectations.
ResponsibilitiesService and Sales
Meet and exceed individual and store sales and other commercial KPIs.
Through storytelling and passion for the brand, inspire clients to create desire and love for Burberry with every client interaction.
Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling.
Follow the client journey to elevate the client experience in the store: ensure a great initial impression, discover the client, be a product and styling expert, and close the sale to maintain the relationship with the client.
Be efficient in following up and delivering after-sales services to our clients.
Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate levels of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
Foster teamwork and a positive work climate.
Client Engagement
Build meaningful relationships with clients.
Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests.
Personal ProfileA proven track record in delivering sales and exceeding targets.
Previous experience in clienteling.
A strong interest in fashion, art, and culture.
Strong product knowledge and good understanding of store retail operations.
Understanding of competitor products.
Experience in working as part of a team.
Fluent in local language; English proficiency is desirable.
Other language knowledge is desirable.
Demonstrates confidence, curiosity, conviction, and care.
Enjoys being part of a team.
Energetic, proactive, and self-motivated.
Detail-oriented and creative with a passion for selling.
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven and commercial mindset.
Flexible, collaborative, and adaptable approach to work.
Measures of SuccessIndividual sales performance and KPIs (appointments, UPT, ATV & AUR).
Service targets (guest experience, net promoter score).
New client acquisition (conversion and retention).
Number of appointments held on a monthly basis.
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