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Krailling, Bayern, Deutschland EOS GmbH VollzeitWe are seeking a highly skilled Functional Consultant to join our team at EOS GmbH. As a key member of our IT department, you will play a crucial role in supporting our Sales and Service teams worldwide.Key Responsibilities:Work with our state-of-the-art SAP landscapes to provide real added value for all product teams, management, and internal...
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Product Design Strategist
vor 2 Monaten
About EOS GmbH
EOS GmbH is a world market leader for industrial 3D printing, dedicated to accelerating the world's transition to Responsible Manufacturing.
Your Mission
- Represent the customer throughout hardware, software, and service solution development, ensuring a user-centric approach in the solution development and delivery process in product, workflow, and training design.
- Support Product Management and Engineering to strategically prioritize hardware user requirements within a product development and testing process.
- Conduct market and ethnographic research and contextual design investigations to developing actionable insights and translate them into opportunity areas.
- Improve frameworks for gathering, managing and integrating customer and user feedback into the development process of solutions / product roadmaps.
- Collaborate on Cross-functional UX and CX projects to identify and implement measures that enhance our customer experience.
- Demonstrate excellent presentation and storytelling skills, including the ability to deliver compelling board presentations & bring research to life (e.g. through personas, customer journeys, service models etc.).
Your Talents
- Completed studies in Engineering, Design, Product Management or a related field and a strong background in contextual market and solution adoption investigations.
- Proven experience in a strategic or experience design, ideally in a hardware or machine manufacturing context.
- Project management of hardware & software as well as technical development with an experience design focus.
- Excellent analytical skills with the ability to translate research findings into actionable insights and new business models as well as driving strategic cultural and digital change programs.
- Proficiency in creating personas, customer journeys, system maps, and other visual communication tools as well as driving UX and CX strategies within complex projects.
Our Benefits
- Flexible working time models, 30 days of vacation
- Travel allowance for public transport, job bike, parking spaces, charging facilities for electric vehicles
- Childcare allowance
- Possibility of personal timeout
- Health offerings, Company restaurant
- Learning & Development Opportunities (e.g. through our LMS)
- Corporate Benefits for employees
