IT Support Specialist

Vor 2 Tagen

Planegg, Bayern, Deutschland Ascend Advanced Therapies Vollzeit
IT Support Technician Job Description

We are seeking a highly skilled and experienced IT Support Technician to join our dynamic team at Ascend Advanced Therapies. As a key member of our IT department, you will play a crucial role in maintaining the efficiency and reliability of our IT systems and infrastructure.

Key Responsibilities:
  • Technical Support: Provide first-line support to end-users, addressing hardware, software, and network issues promptly.
  • System Maintenance: Perform routine maintenance and updates on IT systems and equipment.
  • Network Support: Support network infrastructure, including routers, switches, firewalls, and wireless access points.
  • User Training and Support: Conduct inductions and training sessions for employees on IT best practices and the use of company software and hardware.
  • Project Assistance: Collaborate with the IT and Lab teams on various projects, such as system upgrades, migrations, and new technology implementations.
  • Compliance and Security: Ensure compliance with company policies, procedures, and regulatory requirements related to IT.

Requirements:

  • Associate degree in Information Technology, Computer Science, or a related field.
  • Proven experience as an IT Support Technician or in a similar role.
  • Strong knowledge of computer hardware, software, and network systems.
  • Familiarity with operating systems including Windows, macOS, and Linux.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Fluent in English and German (required).
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Network+, or similar are a plus.

Benefits:

  • Sodexo staff discounts
  • 30 days holiday
  • Performance based Bonus
  • Standard pension
  • More to come as we grow

Company Values:

  • Quality by integrity: We set high standards, putting quality and evidence first to seek the best solutions.
  • Adaptability is in our DNA: We are forward-thinking problem solvers, driven by the developing science and to deliver the best medicines.
  • Serving patients by serving our partners: We can depend on each other, and on the organisation, to deliver goals and services.

To embark on this journey, please submit your resume and a cover letter outlining your qualifications, and interest in this role. We at Ascend Advanced Therapies embrace diversity and do not tolerate discrimination. We enthusiastically anticipate receiving all applications from individuals who align with our vision.

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