IT Service Management Assistant

vor 2 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Uniper Vollzeit

At Uniper, we are pro-actively transforming the world of energy whilst ensuring security of energy supply. Our Team IT Service Management is looking for a highly motivated individual to support us in reviewing existing self-service knowledge articles and recreating them in a new template in a new ServiceNow instance.

Your responsibilities

  • Support the IT Knowledge management team in reviewing existing self-service knowledge articles and recreating them in a new template in a new ServiceNow instance.
  • Help to organize meetings with Service owners and managers to review their knowledge articles and be active in suggesting what might be understandable and needed for end users.
  • Train Service owners on how to write knowledge articles in ServiceNow, choose the right keywords.
  • Analyze statistics of knowledge articles and suggest changes, which would be useful for end users.
  • Support Process governance team in updating IT processes in BPMN tool.
  • Support the team with day-to-day administrative needs (e.g. document management, support event preparation, etc).
  • Attend meetings and draft presentations to support the team's needs.

Your profile

  • IT background and knowledge.
  • Good communicator with a very proactive customer service-oriented attitude.
  • Written communication standards understanding personality with strong analytical skills.
  • Experience in writing articles would be very helpful.
  • Great team player who enjoys working in an international team.
  • Self-starter who can work independently, is reliable and flexible, knows how to organize and prioritize tasks.
  • Fluent English (written and spoken) is a must.

Your benefits

At Uniper, we not only reward our employees with attractive salaries, an excellent company pension, and health-related benefits for their hard work and dedication to shaping the future energy transition. You can also expect a supportive working culture that offers a wide range of creative and innovative ideas. We enable various flexible working arrangements, whilst also supporting with home office equipment. Through regular training and workshops, together we work towards visualising yourself in our company as if it were your own. We support you in highlighting your individual potential, achieving your personal goals, and reaching your ambitions. We invite you to become part of our diverse company with international colleagues from more than 80 countries. As an employer, Uniper has committed itself to providing special support to certain areas: Work-Life-Balance / New Normal:

  • Support to balance private life and work: Sabbaticals, part-time possibilities, family service.
  • Coaching.
Health offers:
  • Flu vaccination.
  • Preventive health services.
  • Employee assistance program.

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