Transmission Network Engineer
vor 3 Wochen
Colt Technology Services is seeking a skilled Network Operations and Services Engineer to support the execution of network operations and services, including network surveillance, problem management, incident resolution, and customer service assurance. This role requires a strong understanding of network operations and a keen eye for detail to ensure seamless service provision to our customers.
As a Network Operations and Services Engineer, you will be responsible for providing 24/7 first and second-level technical support to customers globally. This includes network monitoring, fault resolution, and the provision of bespoke charged solution support and management.
Key Responsibilities
- Monitor and troubleshoot faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
- Establish and maintain working relationships with key partners and vendors to ensure seamless service provision
- Manage and coordinate tasks with field service or 3rd level support to resolve faults efficiently
- Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
- Resolve or escalate faults in accordance with product SLAs and identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks
- Generate technical reports for customers on request and technically manage software upgrades in coordination with involved vendors and Colt teams
Requirements
- Excellent understanding and working experience of MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting
- Experience with network management via GUI and CLI and knowledge of customer-specific networks and services
- Excellent customer and service-oriented communication skills, written and verbal, and ability to learn and implement technical information quickly and make decisions efficiently
- Team spirit and ability to work in a team environment with full responsibility for troubleshooting and coordination with internal and external teams
- Fluent German language skills and communicative English language skills
What we offer
- Competitive salaries and incentive plans
- A range of benefits and local rewards packages
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Pension and insurance options
- Access to a virtual business school for ongoing learning
- Business mentoring
- Discounts with local hospitality and retail providers
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