Lobby Ambassador

vor 4 Wochen


Berlin, Berlin, Deutschland Marriott International Vollzeit
Job Summary

We are seeking a highly skilled Lobby Host/ess to join our team at Marriott International. As a Lobby Host/ess, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Engage with guests to enhance their service experience, activating all outlet services within the lobby area.
  • Respond to guest requests for special arrangements or services, making arrangements or identifying appropriate providers.
  • Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
  • Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Develop and maintain positive working relationships with others, supporting the team to reach common goals.
Requirements
  • Ability to stand, sit, or walk for an extended period or for an entire work shift.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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