Technical Support Specialist for EU Integration Projects
vor 1 Monat
Envipco is a leading provider of innovative recycling technology solutions, committed to accelerated growth and delivering excellent products and services to customers worldwide. As part of our dynamic team in Europe, we are seeking a highly motivated Technical Support Specialist to play a key role in the successful integration of our software systems across the continent.
Job Overview
We are looking for an experienced professional to take full ownership of new integration projects with Envipco customers across the EU, working closely with our EU Support team and R&D department to ensure seamless software integrations, testing, and rollout of new software versions.
Key Responsibilities
- Take full ownership of new integration projects, working collaboratively with the EU Support team and R&D to deliver high-quality results.
- Serve as the primary point of contact for technical queries or issues related to software integration and testing, providing timely and effective support to customers.
- Conduct thorough testing of new software versions, including proprietary machine software and operating systems, to ensure compatibility and reliability.
- C coordinate and support the rollout of new software releases to the field, ensuring minimal disruption to customer operations.
- Translate customer feedback and requests into actionable tasks for the R&D team during sprint planning, driving future improvements and enhancements to our devices.
- Analyze and resolve technical issues through telephone or remote support, collaborating with the EU Support team as needed.
- Assist in setting up pilot tests and initiatives across Europe, gathering valuable insights to inform product development.
- Gather and relay feedback from customers to help drive future improvements and enhancements to our devices.
- Stay updated on new product developments to ensure exceptional service delivery to customers.
Profile
- Bachelor's degree or higher in automation, software systems, or a related field.
- Several years of experience in a software-related technical support role, ideally with both on-site and remote support experience.
- Previous background in customer service and support is essential.
- Some programming experience with the ability to write and execute test scripts.
- Experienced in using scripting languages such as Bash, Python, etc.
- Must have hands-on experience with Linux systems and command line.
- Clear communicator, patient, detail-oriented, and focused on solving customer issues.
- Willingsness to travel across Europe for various projects.
- Fluent in English; additional European languages are a plus.
The estimated salary for this position is €60,000 - €80,000 per year, depending on experience and qualifications. Envipco is committed to fostering a diverse and inclusive workplace, encouraging individuals from all backgrounds to apply. If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
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