Product Owner Customer Solutions Specialist
vor 3 Wochen
As a Product Owner Customer Solutions, you will be responsible for prioritizing product requirements based on customer feedback, market trends, and operational business goals. Your primary focus will be on improving the customer experience through digitalization and contact avoidance.
Key Requirements:
* A degree and at least 5-6 years of professional experience in the customer service environment, as well as experience in product management
* Strong analytical skills to identify improvements and the implementation strength to optimize existing customer journeys
* Affinity for digital (service) processes and the ability to make them successful
* Ability to think ahead and plan the product roadmap in coordination with business stakeholders, while also being ready to solve small operational issues pragmatically
* Commitment, initiative, and a willingness to adapt to change
* Experience with agile tools in digital collaboration (Jira/Confluence) and confident German and good English skills
What We Offer:
* A hybrid working model (60/40) and flexible working hours with overtime compensation
* 30 days of vacation + Holiday Buy and subsidized Deutschland Ticket
* Company Bike & Wellhub and Lease & Buy - leasing of technical equipment with tax advantage
Our Commitment to Inclusion:
We are proud to be an equal opportunity employer and strive to provide a fair and equal workplace for everyone. We believe that a culture of diversity allows us to grow together and encourages creativity and innovation. We will consider all qualified applications, regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity.
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