Digital Transformation Consultant

Vor 7 Tagen

Berlin, Berlin, Deutschland StaffHost digital Vollzeit

About the Role:

We are seeking a highly skilled ITSM Process Expert to join our team at StaffHost digital. As a key member of our ServiceNow implementation team, you will be responsible for leading the implementation of ServiceNow projects, ensuring alignment with customer needs and industry standards.

Key Responsibilities:

  • Design and deliver comprehensive training courses and workshops to educate customers on ServiceNow functionalities and best practices.
  • Provide expert technical advice and ongoing support to customers, ensuring successful adoption and utilisation of the ServiceNow platform.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain in-depth knowledge of ITIL and ITSM processes, with a focus on ServiceNow implementation projects.

Requirements:

  • Extensive knowledge of ITIL and ITSM processes, with significant experience in ServiceNow implementation projects.
  • Proficient in German and English, both oral and written.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and performance-based bonus.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development, with a clear pathway to senior status.
  • A dynamic and supportive work environment, with regular social events and team-building activities.

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