IT Project Manager CRM
Vor 4 Tagen
Job Summary
The CRM Technical Project Manager at Hillenbrand oversees the technical implementation and management of CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Effective communication of technical concepts to business teams, management, and stakeholders is crucial for this role. Both waterfall and agile project management skills are required to manage the CRM system in Hillenbrand.
Key Responsibilities
- Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy.
- Manage project team resources across multiple projects simultaneously, spanning over months or years in duration. Allocate, reallocate, and track decision-making processes with IT leaders.
- Develop project and program strategies that relate to all areas of the project lifecycle for CRM (i.e., charter, budget, design, development, implementation, communication, training, vendor management, etc.). Examples include engaging in vendor negotiations as a decision-maker and defining program and initiative strategies with stakeholders.
- Partner with sales, business, leadership, and IT directors to define portfolio direction.
- Project management, as assigned and needed.
- Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects.
Requirements
- Bachelor's degree in Information Technology, Business, or a related field.
- 7-10 years of internal/external IT experience.
- Minimum of 5 years of experience in compliance-related roles.
- Experience successfully implementing, leading, and supporting CRM systems (i.e., Salesforce Sales and Service Cloud).
- Experience successfully leading medium to large, complex projects and/or in business/IT consulting/management roles.
- International experience preferred.
- Ability to work autonomously.
- English language required, German and French preferred.
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