Technical Support Specialist
vor 2 Wochen
Accelerating Business Success
At SEEBURGER, we're committed to helping our customers achieve their business goals through innovative solutions. As a Technical Support Specialist, you'll play a crucial role in ensuring the smooth operation of our EDI and B2B integration services.
Your Key Responsibilities
- Monitor customer systems and resolve errors in a timely manner
- Provide technical support for EDI data transfer in German and English
- Analyze and resolve process errors in collaboration with customers and trading partners
- Establish and maintain technical EDI connections with new trading partners
- Work independently as a team player to improve the operation of SEEBURGER solutions
- Ensure high service quality and customer satisfaction as a Designated Support Engineer for premium customers
Your Profile
- Good basic IT knowledge, including network, operating system, and ERP user knowledge
- Solid education in information technology or business information technology
- Experience in IT administration, system, or application support
- Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases
- Excellent written and spoken German and English skills
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