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Technical Support Specialist
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Technical Support Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Title: Technical SupportWe are seeking a highly skilled Technical Support professional to join our team at Teleperformance Greece. As a Technical Support specialist, you will be responsible for providing exceptional customer service to our clients in Germany, Austria, and Switzerland.Key Responsibilities:Provide 24/7 technical support to customers via...
Technical Support Specialist
vor 2 Monaten
Customer Support Engineer - EMEA
As a pivotal member of our support team, you will contribute significantly to the success of our customers by providing exceptional technical assistance. Your role will involve:
- Delivering high-quality technical support to ensure customer satisfaction.
- Troubleshooting and resolving issues related to Ray and the Anyscale platform.
- Collaborating with product and engineering teams to tackle complex challenges and enhance system performance.
- Driving improvements in issue triage, reporting, and analysis to gain insights into customer challenges.
- Enhancing the Customer Support process through continuous improvements and effective tracking.
- Assisting in the creation of support resources, including documentation and knowledge base articles.
Qualifications:
- Minimum of 3 years in a technical role, such as customer support or software engineering.
- Experience of 3 years with technical products in the Machine Learning field.
- At least 1 year of experience with a major cloud provider (AWS, GCP).
- 1+ years of experience in a team lead capacity.
- Proficiency in Python for Data Science, Machine Learning, or distributed systems workloads.
- Familiarity with Machine Learning applications and technologies.
- Excellent communication and interpersonal skills.
- Strong organizational skills for effective issue tracking and resolution.
