Mercedes-Benz Service Team Member

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit

**About the Role**

We are seeking a highly skilled Service Assistant to join our team at Mercedes-Benz. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our workshop customers.

**Key Responsibilities**

  • First point of contact for our workshop customers, providing a warm and welcoming experience
  • Planning workshop appointments and creating repair pre-orders to ensure efficient service delivery
  • Recording vehicle and order data accurately and efficiently
  • Returning vehicles and answering general questions about the scope of repairs
  • Ensuring a smooth process within the service team, working closely with colleagues to achieve excellent customer satisfaction
  • Supporting and advising customers by phone and in person, providing expert knowledge and guidance

**Requirements**

  • Completed technical or commercial training (preferably also from the hotel or catering industry)
  • Commitment, confidence, and a friendly demeanor
  • High customer and service orientation

**What We Offer**

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work with a leading brand in the automotive industry

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