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IT Specialist

vor 3 Monaten


Bonn, Nordrhein-Westfalen, Deutschland Diakonisches Werk Bonn und Region gGmbH Vollzeit

Job Opportunity
The Diakonisches Werk Bonn und Region – a non-profit organization – is seeking a dedicated IT Specialist / Technical Support (m/f/d) for our IT department in a full-time capacity.

Your Responsibilities:
- Provide 1st and 2nd Level Support
- Offer user assistance both on-site and via remote access
- Manage the internal IT infrastructure
- Conduct maintenance, repair, and setup of hardware and software components
- Assist users with issues and outages, both on-site and remotely
- Contribute to the continuous enhancement of security concepts
- Create and maintain system documentation
- Collaborate with the IT Security Officer and implement agreements according to BSI standards
- Independently execute IT projects

Your Qualifications:
- Experience in 1st/2nd Level Helpdesk/Support
- Familiarity with ITIL/ITSM and experience with ticketing systems is advantageous
- Proficient in configuring hardware and software
- Strong expertise in server and network infrastructure
- Valid Class B driver's license
- Initiative, flexibility, and organizational skills
- Positive attitude towards the Protestant Church, regardless of personal confession

What We Offer:
- Comprehensive onboarding and support
- Corporate health management (e.g., JobRad)
- Opportunities for professional development and supervision
- Compensation according to collective agreements, including annual special payments (up to € gross p.a.)
- Life working time account
- Church supplementary pension for your retirement security
- Germany ticket as a job ticket
For more details on our employee benefits, please visit our website.