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Technical Support Advisor

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland TeamViewer Vollzeit

Key Responsibilities

Are you a communicative individual who enjoys assisting a diverse clientele with their technology-related issues? If so, consider becoming a part of our Customer Support Team, where you will enhance customer satisfaction by providing exceptional service.

  • Assist our current clients with their technical and financial inquiries through various communication channels.
  • Respond to customer queries via our ticketing system and live chat support.
  • Craft tailored proposals for prospective clients, addressing their unique requirements.
  • Demonstrate our software solutions to clients through online presentations, showcasing features that address their specific IT needs.
  • Collaborate closely with all members of the Customer Support team to ensure a top-tier experience for both existing and potential clients.

Qualifications

  • A degree in economics or a related vocational qualification such as commercial or technical training.
  • Proficiency in both German and English is essential; knowledge of additional languages is advantageous.
  • Familiarity with Windows operating systems is preferred.
  • Previous experience in a customer-centric role is beneficial.
  • A strong desire to learn, along with determination and enthusiasm.
  • Ability to manage multiple tasks effectively, with an open-minded and resilient approach to challenges.
  • Independence in work is as crucial as teamwork.
  • Excellent communication skills and a genuine passion for engaging with people.

What We Provide

  • Competitive compensation and benefits including performance bonuses, stock options, and regular salary evaluations.
  • Access to a Corporate Benefits platform offering numerous discounts.
  • Quarterly team-building events and company-wide celebrations.
  • An open-door policy, relaxed dress code, and regular all-hands meetings.
  • Hybrid and flexible working hours with the possibility of remote work.
  • A Work From Abroad Program allowing up to 40 days of international work.
  • We embrace diversity as one of our core values and encourage participation in our community initiatives.