Customer Service Representative

vor 1 Woche


Grasbrunn, Bayern, Deutschland EssilorLuxottica Group Vollzeit

About Us

EssilorLuxottica Group is a leading global company in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Our company combines the expertise of two industry pioneers, one in advanced lens technology and the other in the craftsmanship of iconic eyewear. This unique integration enables us to offer a vertically integrated business model that is unparalleled in the market, allowing us to meet the evolving vision needs of the world and the growing demand of the global eyewear industry.

Our Team

We have over 180,000 engaged employees in 150 countries, driving our unique and renowned brands forward. Our employees are creative, engaged, and highly valued for their unique perspectives and individuality. With our vision "See More be More," we enable people to improve their quality of life through our innovative designs and technologies, exceptional quality, and state-of-the-art processing methods. Every day, we contribute to improving the vision needs and sight of millions of people around the world.

About the Role

We are seeking a Customer Service Representative to join our Customer Service Team at our Grasbrunn location near Munich. As a Customer Service Representative, you will be responsible for:

  • Ensuring efficient and proactive customer service in the sales support department
  • Independent handling of all dealer inquiries (phone, email, and fax)
  • Order acceptance and recording
  • Supporting dealers with digital services, including problem-solving
  • Phone contact with optician dealers regarding delivery delays, sales, and marketing topics
  • Data processing in the SAP R/3 warehouse management system
  • General administrative tasks

Requirements

  • Completed vocational training, preferably with a commercial background
  • First work experience in customer service, call center, or sales support is an advantage, but not required
  • Interest in new technologies and affinity for digital tools
  • Good MS Office skills and ideally experience with SAP R/3
  • Service-oriented thinking and behavior
  • Enjoy active customer contact and excellent communication skills
  • Professional appearance and demeanor
  • Independent and solution-oriented work style
  • Enjoy autonomous work
  • Team skills, engagement, and motivation
  • Excellent German and secure English language skills

Our Offer

Luxottica offers you a secure work environment in a highly motivated and friendly atmosphere within a globally operating successful company. In addition to an attractive salary, you will also benefit from regular training and exciting development opportunities.

Join us in shaping the international success story of a world market leader and create a bright future for yourself



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